Policies And Proceedures
All writing instruments guaranteed by manufacturer and sold by Paper Papier at either our location at 18 Clarence Street in Ottawa or online, come with a certificate and a receipt. It is our promise to you that we will cover your writing instrument against any defect or premature breakage as guaranteed by the manufacturer of the purchased pen. Our commitment includes everything that is covered by the manufacturer’s warranty. If your purchased item requires servicing, please email Paper Papier à la Carte at the email address below with a description of the problem. We will then contact you with a solution.
18 Clarence Street
If for any reason you are not completely satisfied with your online purchase, return it to us within 14 days for a full refund. Just email us and we will be happy to arrange the return of your purchase.
The Paper Papier Pen Program
With every pen purchase over $300.00 you are entitled to a 10% price reduction. This program applies to all writing instruments and refills sold online.
Free shipping within Canada on orders over $100.00
*free shipping offer on purchases over $100.00 applies to pens only*
Recipients outside of Canada are responsible for all applicable customs duties, tariffs, taxes, or Value Added Tax (VAT), which are collected by the carrier upon delivery.